Frequently Asked Questions (FAQ)
Welcome to the vipfurnitureimport FAQ page. Here you’ll find answers to the most commonly asked questions about our seed products, ordering process, and customer services. If you don’t find the information you’re looking for here, our support team is always ready to help—feel free to reach out to us anytime.
- Where are your seeds sourced from?
All of our fruit, vegetable, and plant seeds are procured from trusted, well-established growers and seed suppliers. We conduct rigorous selection to ensure every seed we offer meets our high standards for quality, germination viability, and suitability for home gardening across the United States.
- Do you have a physical store, or is local pickup available?
Vipfurnitureimport is an online-only seed retailer, and we do not currently operate any physical brick-and-mortar stores. Local in-person pickup options are also not available at this time—all orders are shipped directly to your designated address.
- How long will it take to process my order and receive my shipment?
Order Processing: We process all orders within 2 business days of placement
Estimated Shipping Time: Delivery typically takes 4–7 business days, with timing varying based on your delivery location and the carrier’s service route
A shipping tracking number will be sent to you as soon as your order is dispatched, so you can monitor its delivery progress at any time.
- Do you offer free shipping on orders?
We occasionally run free shipping promotions for qualifying orders, and all such offers will be clearly highlighted at the checkout page for your convenience. If free shipping is not applicable, shipping fees are calculated automatically at checkout based on your total order value and delivery details.
- Do you ship seeds internationally?
At this time, we only offer shipping within the continental United States—international shipping is not available for any of our seed products.
- What payment methods do you accept for orders?
We accept all major credit and debit cards, including the following:
Visa
MasterCard
American Express
Discover
JCB
Diners Club
Additional payment options may be available for your order, and all applicable methods will be displayed at the checkout step of your purchase.
- What is your official return and refund policy?
Items that meet our eligibility criteria can be returned for a refund within 15 days of delivery, provided they are unused and in their original packaging and condition. Once the returned item is received and inspected by our team, approved refunds will be processed to your original payment method.
For complete details, please review our full Return & Refund Policy on our website.
- What steps should I take if my order arrives damaged or with the wrong items?
If your shipment arrives damaged, or you receive an incorrect seed variety/quantity, please contact our customer support team within 24 hours of delivery. Be sure to include clear photos of the damaged packaging/items or incorrect products, along with your order number. Our team will review your issue promptly and arrange for a replacement or a refund as needed.
- Is it possible to cancel an order after I’ve placed it?
You may request to cancel your order only before it has been shipped. Once your order is marked as shipped and a tracking number is issued, cancellation is no longer possible, and any issues with the order will need to be resolved following our official return process.
- What are the hours for customer support?
Our customer support team is available to assist you during the following hours:
Business Days: Monday through Friday
Operating Hours: 8:00 AM – 6:00 PM (Pacific Time)
We strive to respond to all customer inquiries and messages within 24 hours of receipt.